I was charged an additional fee by the company and received a separate bill from Fedex and now am trying to resolve the issue, very frustrating and time consuming!
Dear Edward Conway,
Thank you for your feedback. We understand your frustration regarding the additional bill from FedEx.
We would like to clarify that this charge is for customs duties and VAT, not shipping fees. These fees are imposed and collected by your local customs authorities through FedEx, completely separate from your purchase price and outside of our control as a retailer.
We've received your email to our customer support team regarding this same issue. As explained in our response to your email, import duties and taxes are determined solely by customs officials in your country, and we regrettably cannot intervene in this process or absorb these costs on your behalf.
As a special benefit, members of our global website receive free shipping on their orders. While this wouldn't affect customs charges, it does eliminate standard shipping fees for future purchases.
We appreciate your understanding and hope you enjoy your key case for years to come.
Best regards,
TSUCHIYA KABAN
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