Repair Inquiries

Fill out the form above with the required details. Based on the information and photos, our craftspeople in Japan will assess the repair and provide the recommended methods, estimated time, and costs. Once you agree to the repair, we'll guide you through the shipping and payment process. We will respond within 3 to 5 business days.

After agreeing to the repair, we will provide instructions for shipping and payment.

Depending on the repair needs, your bag or accessory will be handled by Tsuchiya Kaban-certified craftspeople. The repair can only be confirmed after they assess the damage in person. All repairs are handled individually. Once you agree to the repair, cancellations are not possible. Repairs usually take 8-10 weeks but may take longer if parts are unavailable or during holidays in Japan.

Once the repair is complete, we will notify you via email and return your repaired item.