Shipping and Return

Shipping

About shipping fees

Free shipping is available to areas where Japan EMS can be delivered. Orders that cannot be delivered by Japan EMS will be shipped by FedEx and freight will be charged.

 

About delivery

Your order, unless otherwise specified, will be shipped on the "second business day after order confirmation".
Delivery will take approximately 7 to 10 business days but will be postponed to the next business day if there is a national holiday in Japan.
All orders will be shipped directly from Japan by EMS (Express Mail Service) or FedEx to the address you specify. Please note that Japan EMS and FedEx do not offer delivery time options for international shipments.


- Attention -
There are some conditions that may impact shipping and delivery services. Orders may be delayed or suspended due to the impact of weather, pandemic, natural disasters, and the situation in different regions.
Please refer to the service information published by Japan EMS and FedEx for the latest delivery schedule.
・ Japan EMS Service Information
・ Japan FedEx Service Alerts

 

Tariffs and VAT

Tariffs and VAT are established by the customs authorities of the country or region where the goods are purchased, and are based on the country of manufacture and the goods. Classification determines the amount of duty.
The amount you pay at the time of purchase does not include local customs duties and VAT, which may or may not be levied at the discretion of the local customs office. If you have any questions, please feel free to contact the relevant tax authorities in your country.

 

When ordering "General Delivery" product

We will ship your order the "next business day" after confirming your order.
Please refer to the delivery schedule below before placing your order, as the delivery date may vary depending on the date and time of your order.

  • Orders placed up to 23:59 (Japan time) daily will start the process on the next business day.
  • Monday 00:00-23:59 orders - Tuesday Confirming - Wednesday Shipping
  • Tuesday 00:00-23:59 orders - Wednesday Confirming - Thursday Shipping
  • Wednesday 00:00-23:59 orders - Thursday Confirming - Friday Shipping
  • Thursday 00:00-23:59 orders - Friday Confirming - Next Monday Shipping
  • Friday 00:00-23:59 orders - Next Monday Confirming - Next Tuesday Shipping
    Orders placed during holidays will be processed according to the announcement.

 

Attention

  • Order confirmation and product delivery cannot be processed on weekends and national holidays.
  • If there is a national holiday during this period, the above time schedule may not apply.
  • Delivery times will change at the beginning and the end of the year due to long holidays.
  • EMS and FedEx do not offer delivery time options for international shipments.
  • Please note that we may not be able to combine separate orders,  orders with different payment methods, or orders with different order confirmation dates.
  • Please note that we do not accept orders from forwarders/resellers.
  • Orders placed in the online shop will be shipped from Japan and shipped internationally, and cannot be picked up at physical stores.
  • If you pay by credit card, you will be billed at the time we confirm your order.
    Therefore, depending on the "shipment date" of the product, the bank may receive payment before the product is delivered.

 

Return

After the product arrives, please check "whether the product is defective" and "whether it matches the content of the order".

If any of the above problems occur, please Contact Us.
In addition, the Tsuchiya Kaban Global Online Store is located in Japan, so after customers order from Japan through the website, the products will be shipped from Japan.
Thus, we are unable to accept returns or exchanges for personal reasons after delivery, and the appreciation period is not applicable after receipt of goods.

 

About exchanges

The products will be subject to strict quality inspection before shipment. If there is any natural damage to the product, if there is any defect in the product, or if the product is wrong, we will exchange the product.

Please Contact Us as soon as possible within 10 days of receiving the product or call us if it is judged to be necessary to exchange the product. After confirming the contents of your order, we will prepare a product for exchange that you can use with confidence.

However, if the product is out of stock, we will issue a refund.

 

Notes for returning exchange items

  • Leather products are very delicate, so please be careful not to allow nails, sharp objects, water, or sweat to cause stains.
    In addition, the way the leather is stored may also cause marks or blemishes on the leather, so please pay attention to this when sending it back.
  • When you send it back, please return the packaging box, accessories (brushes, keys, etc.), material-related labels, and non-woven fabric to the original condition in which they were delivered.
  • All items to be exchanged must be new and unused and must be returned with all original packaging, accessories, receipts, etc.
    Whether or not an item can be exchanged depends on the condition of the product at the time of purchase.

 

About returns for customer reasons

Except in the event that the above-mentioned defective exchange item is out of stock, all delivered items are non-refundable.

However, in the event of other cancellations or refunds due to the customer's personal circumstances, the amount of shipping and other related charges incurred will be deducted as appropriate. If the item you wish to return arrives at our warehouse in Japan, we will issue a refund within 1-2 weeks after confirming that the item is correct.

Tariffs and duties in the country of delivery are not levied by Tsuchiya Kaban CO., LTD. Therefore, we are unable to refund the duties and taxes paid to you, please contact your local tax office for details.

 

About refunds

Credit card refunds are based on the amount of the statement. The payment with PayPal will be refunded the amount after deducting transaction fees.

- Attention -
Depending on the settlement date of the customer's credit card, the bank may request a refund of the initial amount of the order, and the company will issue a refund after the following month.
Please contact your credit card company for details.

- In particular, returns will not be accepted under the following circumstances -

  • If more than 10 days have elapsed since the date of shipment of the product unless there is a special reason. (Except in cases where we are on a temporary holiday or we cannot be contacted by e-mail and other means only.)
  • When the product has been used (no matter how often or how many times it has been used, no return service is applicable from the moment of use).
  • When the product is defaced or broken.